Columbia Beach Resort Honoured with BA Award for 5th Consecutive Year

Columbia Beach Resort is delighted to announce that it has received another British Airways Customer Excellence Award for 2020, despite it being one of the most challenging years in the industry.
Columbia Beach Resort is one of 43 hotels to receive the award for the fifth consecutive year, proving an unfaltering commitment to customers.

Based on unbiased guest reviews, this accolade recognises superior services, facilities and customer experiences offered by hotels around the world.
Columbia Beach Resort received an overall score of 9.6/10.
British Airways Holidays is one of the UK’s leading tour operators, which uses customer feedback to identify top-rated hotels as part of its commitment to providing high-quality holidays.

Reviews are collected from genuine customers via Reevoo (ba.com/reviews) – an independent and impartial third-party company. Customers are asked to score hotels based on location, service, cleanliness, and sleep quality, as well as provide an overall score out of ten.

British Airways Holidays gathered nearly 24,000 independent reviews in 2020 and is awarding 475 Customer Excellence Awards across the globe to recognise their top-rated hotels.

Columbia Beach Resort has been cited by our customers as offering a consistently superior experience for the last five years. Seeing that it has maintained a position as one of our top-rated hotels, despite facing one of the most challenging years in the industry’s history, is testament to an incredible commitment to excellence. We are delighted to continue our relationship and together deliver unforgettable experiences for our customers.