Terms and conditions

Our privacy is paramount to Columbia Hotels & Resorts LTD. This privacy policy demonstrates our firm commitment to your privacy and the protection of your information.

Personal information and data is collected when you access and use our website, make a booking on our website, or register with us. In ensuring that we protect your privacy in accordance with the provisions of the applicable data protection laws, we follow the strictest security procedures and protocols when it comes to the storage and disclosure of said personal information.

Here below, you can find information about our policy regarding the protection of personal data, our use of cookies, and the security policy that we follow in safeguarding your privacy.

To protect your privacy and personal information, Columbia Hotels & Resorts LTD confirms that:

Columbia Hotels & Resorts LTD will not loan, rent or sell to any third parties any personal details that have been passed on to us without explicit prior permission.

1. What information do we collect, and how is it used or shared?

If you have registered to receive our newsletter your e-mail address is only available to us for the distribution of the newsletter and not forwarded to any other third parties. Personal information provided by you when making an online reservation on our website, is shared only with our reservations department to facilitate the process (hereinafter referred to as “personal data”) which includes:

• Your name, email address, physical address, phone number, date of birth, country location, and payment card information (to the extent this information is provided by you);
• Information relating to your membership in one of our services or programmes;
• Information about how you use our website, products, and services; and
• Information made during the course of your reservation, such as your preferred suite type and specific requests to the Resort.

2. For what purpose might this personal data be used?

i. Registering you as a new user of our services and managing our relationship with you as a registered user;

ii. Providing our reservation services for our Resort and facilities to you;

iii. Internal analysis purposes;

iv. To the extent that you have consented to being contacted for marketing purposes, we will use your personal data to provide you with email newsletters, surveys, and any other communication for the purposes of advertising and marketing of our services as well as providing you with targeted advertisements on our website or third-party websites; for a list of these, please email dpo@columbiaresort.com

v. Maintaining legal records and accounts for the time periods required by European/Cyprus law or where needed to comply with a legal or regulatory obligation; and

vi. Where it is necessary, to establish and/or exercise our legitimate interests (or those of a third-party), and your interests and fundamental rights do not override those interests.

3. How might your personal data be disclosed?

We may have to share your personal data internally to the extent that is necessary for the purposes for which the personal data was collected, and with some third-party companies under specific contract terms in accordance with the applicable laws, whose services we employ to conduct our business or in relation to any supply of products and services by us; for a list of these, please email dpo@columbiaresort.com.

Disclosure of your personal data may also be required in order to comply with any applicable laws.

In the instances where you have consented to the use of your personal data for the purposes of advertising and/or marketing, we may share your personal data with third-party online service providers* who may be located outside of the EEA.

Whenever we transfer your personal data outside of the EEA, we ensure a similar degree of protection is afforded to it, and that all third parties respect the security of your personal data and treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

4. Is personal data used for marketing communications?

Yes, as previously mentioned, but we will only send you marketing emails that you have signed up for. You can opt out of our advertising and marketing communications at any time by any of the following methods:

i. Selecting the UNSUBSCRIBE link included in our emails;

ii. Editing your Columbia Hotels & Resorts LTD website account profile to change your communication preferences;

iii. Contacting our Data Protection Officer via email at dpo@columbiaresort.com

5. How long is personal data retained?

We will only retain your personal data for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. Information you provide to us will remain in our records for a period not less than 2 years and not more than 6 years in accordance to the Data Protection Act (DPA) REGULATION (EU) 2016/679.

6. Are changes to the data protection and privacy policy made available for review?

Definitely. If we decide to change our data protection and privacy policy, we will post any details of said changes on our website, and we will notify you, to ensure that you always know how we use the information we collect and under what circumstances we disclose it to others.

7. What are your legal rights?

Duty to inform us of changes:

It is important that the personal data that we hold about you is accurate and current. Please keep us informed if your personal data changes at any time.

Rights in connection with personal data:

Under certain circumstances, you have the right by law to:

• Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data that we hold about you and to check that we are lawfully processing it;
• Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected;
• Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us to continue processing it. You also have the right to ask us to delete or remove your personal data where you have exercised your right to object to processing (see below).
• Object to processing of your personal data. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information, which override your rights and freedoms;
• Request the restriction of processing of your personal data. This enables you to ask us to suspend the processing of personal information about you if we no longer require it to establish, exercise, or defend legal claims; and
• Request the transfer of your personal data to another party.

If you want to review, verify, correct or request erasure of your personal data, object to the processing of your personal data, or request that we transfer a copy of your personal data to another party, please contact our Data Protection Officer at dpo@columbiaresort.com.

8. Our Data Protection Officer

We have a data protection officer (DPO) to oversee compliance with this privacy policy. If you have any questions about this privacy notice or how we handle your personal information, please contact the Data Protection Officer at dpo@columbiaresort.com. You have the right to make a complaint at any time to the Data Protection Commissioner’s Office, the Republic of Cyprus’ supervisory authority for data protection issues.

9. Cookies

What is a cookie? A cookie is a small amount of data that a website places on your computer.

Why do websites use cookies? Web pages have no memory. If you are surfing from page to page within a website, you will not be recognised as the same user across pages. Cookies enable your browser to be recognised by the website. So cookies are mainly used to remember the choices you have made – choices such as the language you prefer and the currency you use. They will also make sure you are recognised when you return to a website.

Do all cookies do the same thing? No, there are different types of cookies and different ways of using them. Cookies can be categorised according to their function, their lifespan and according to who places them on a website.

How does Columbia Hotels & Resorts LTD use cookies? We try to give our visitors an advanced and user-friendly website that adapts automatically to their needs and wishes. To achieve this, our website uses the following types of cookie:

• Technical cookies: We use technical cookies to show you our website, to make it function correctly, to create your user account, to sign you in and to manage your bookings. Absolutely necessary for our website to operate properly.
• Functional cookies: We also use functional cookies to remember your preferences and to help you to use our website efficiently and effectively, for example by remembering your preferred currency and language, your searches and the accommodation you viewed earlier. Not strictly necessary for the functioning of our website, but are extra functionalities that enhance your experience.
• Analytics cookies: We use these cookies to gain insight into how our visitors use the website, to find out what works and what doesn't, to optimise and improve our website and to ensure we continue to be interesting and relevant. The data we gather includes which web pages you have viewed, which referring/exit pages you have entered and left from, which platform type you have used, date and time stamp information and details such as the number of clicks you make on a given page, your mouse movements and scrolling activity, the search words you use and the text you type while using our website.
• Commercial cookies: We use these to show you Columbia Beach Resort advertisements on other websites. This is called “retargeting” and it aims to be based on the destinations you have been searching for and the accommodation you have viewed.

How long do Columbia Hotels & Resorts LTD cookies stay active? The cookies we use have varying lifespans. The maximum lifespan we set on some of them is five years from your last visit to our website. You can erase all cookies from your browser any time you want to. To remove columbiaresort.com cookies from your browser, go to the following link (please note that when you click on this link, all Columbia Beach Resort cookies will be removed immediately).

How can you recognise Columbia Hotels & Resorts LTD cookies? You can find our cookies in your browser settings.

Does Columbia Hotels & Resorts LTD use third-party cookies? Yes, Columbia Hotels & Resorts LTD uses the services of trusted and recognised online advertising and marketing companies. Columbia Hotels & Resorts LTD may also use third-party providers for analytical purposes. To enable their services, these companies need to place cookies. The providers we use are committed to building consumer awareness and establishing responsible business and data management practices and standards.

Who has access to Columbia Hotels & Resorts LTD cookie data? Only Columbia Hotels & Resorts LTD has access to www.columbiaresort.com cookies. Cookies placed by third parties can be accessed by these third parties.

How can you manage your cookie preferences? Using your browser settings in, for example, Internet Explorer, Safari, Firefox or Chrome, you can set which cookies to accept and which to reject. Where you find these settings depends on which browser you use. Use the "Help" function in your browser to locate the settings you need. If you choose not to accept certain cookies, you may not be able to use some functions on our website. And opting out of an online advertising network does not mean that you will no longer receive or be subject to online advertising or marketing analysis. It means that the network from which you opted out will no longer deliver ads tailored to your web preferences and browsing patterns.

Does Columbia Hotels & Resorts LTD use web beacons? As well as using cookies, Columbia Beach Resort sometimes uses web beacons. A web beacon is a tiny graphic image of just one pixel that’s delivered to your computer either as part of a web page request or in an HTML email message. Either directly or through service providers, we use these pixels as part of our online advertisements either on our website or on third-party websites to learn whether a user who is being shown an online advertisement also makes a reservation; to track conversion with partner websites and to analyse the traffic patterns of users to optimise the travel-related services we bring to you.

10. Security Policy

Your security is of paramount importance. Columbia Hotels & Resorts LTD and its partners use recognised SSL (secure socket layer) encryption technology to safeguard your information. We review our information collection, storage, and processing practices, including physical security measures, to guard against unauthorised access to systems; and we restrict access to personal data to Columbia Hotels & Resorts LTD employees, contractors, and agents on a need-to-know basis for processing purposes, who are subject to strict contractual confidentiality obligations, using the latest encryption technology.

This Privacy Policy was created on: Friday, July 19th, 2015 and updated 23rd May 2018. Should we update, amend or make any changes to our privacy policy, those changes will be posted here.

* Processors:

Newsletter service: Mailchimp

Hotel Management System: Fidelio

Online reservations system: Profitroom

Guide dogs are permitted at no additional charge.

General

Please arrive 15 minutes prior to your treatment, when you will be requested to complete a health and lifestyle questionnaire. Time loss through late arrival may result in shortened treatments without a refund.

We kindly request that guests do not wear jewellery when using the Spa. For safety reasons, valuables must be deposited in the room safe. Hébe Spa is not responsible for loss or damage to guests’ personal belongings.

Persons under the age of 16 are not allowed in the Gym, or Jacuzzi area and may not book a treatment. Children’s swimming time in the indoor pool is from 9.00am to 1.00pm in the summer and 9.00am to 2.00pm in the winter. Children must be accompanied by parents at all times.

For in-house guests, we recommend wearing the robe and slippers provided in your guest suite. Alternatively, we can provide you with a robe and slippers at our spa. During some spa treatments you will be provided with a disposable undergarment by our therapist and you will be draped appropriately at all times. Kindly note, swimwear is compulsory while using any public areas of the spa.

Taking a treatment

It is highly recommended to book your appointments well in advance. To avoid any disappointment, either phone our Spa reception on extension 765 from your suite or 25 833765 or visit Hébe Spa personally.

All our therapists are trained to ensure your privacy and comfort at all times. During treatments, please let your therapist know if you are comfortable or uncomfortable, too warm or too cold, or if their pressure is too light or too firm. Your comfort and care is our greatest concern and priority.

For best results we recommend that men shave a few hours prior if having a facial treatment. We also recommend that ladies remove all make-up before any spa treatments.

If you have a particular injury or physical condition, please explain it to the therapist. They can suggest appropriate adjustments to the treatment for your comfort and enhancement. There is no pressure to talk during a treatment. It is entirely up to you. If you have any questions or would like to talk, certainly do so. The therapist will take their cues from you. If you are quiet, they will be too.

Cancellation policy

Please note that a 50% cancellation fee will apply should you cancel your appointment less than 12 hours prior to the scheduled time or should you not show up for the appointment.

Spa environment

To preserve Hébe Spa’s tranquil environment, we respectfully request that you leave your mobile phones switched off in your locker. This is the time for your body and mind to release worries and stresses of the day. Please remember Hébe Spa is a non smoking area. Please conduct all conversations at levels consistent with a relaxing spa environment.

Sauna and steam room

Kindly shower before using the sauna, steam room or swimming pool. A towel should always be placed on the sauna bench when sitting, due to being a common area. Please do not add oils or other products to the sauna bucket without first speaking to a member of staff.

Gym and fitness areas

Please place a towel provided between you and the fitness equipment when exercising and wipe down after use. Use of all gym equipment is purely at the individual’s own responsibility and risk. Squash and tennis courts are by appointment and subject to availability. Appropriate fitness attire is required at all times.

Hébe Spa gift vouchers

Gift vouchers are available upon request. Our team members will be happy to advise you. If you already have a gift voucher, please remember to bring it with you on the day of use, to hand to Spa reception.

Hébe Spa Membership

A variety of options are available. Please contact Spa Reception for more details.

Spa Hours

Daily from 9.00am to 8.00pm

All facilities are subject to availability.

Columbia Beach Resort guests may pick up their towels either at Hébe Spa or from one of three towel stations. Towel stations serve all Resort in-house guests, spa members, and non-resident day guests.

A towel should always be placed on sauna benches between the person and the bench.

Please shower before entering the pool to remove bacteria and chemicals (sun lotions, perfumes and cosmetics) from your skin, or after the use of the toilet.

Children in nappies are not allowed into the pool, special swimming pants may be used. Both adults and children who are suffering from or have recently experienced an incident of diarrhoea should not use the pool. Parents, please avoid changing nappies by the poolside. Both adults and children who are suffering from skin infections, or open wounds should not use the pool.

No spitting, no nose blowing. No dangerous games in and around the pool. No splashing. No diving. No pets.

Children must be supervised by an adult at all times.

This pool is open from 9.00am to 7.00pm. No lifeguard on duty after 7.00pm. Swimming during the night is not allowed.

In case of an emergency, please refer to the staff on duty.

Policy Statement for the management of the Health, Safety and Welfare matters of Columbia Hotels & Resorts

With this policy statement, Columbia Hotels & Resort’s management declares its commitment and willingness to act within the legislation frame and established procedures, to provide and ensure for Columbia Hotels & Resorts’ employees and guests a healthy and safe environment, prevention of accidents and occupational diseases, and a continual improvement of the OH&S performance. The management also commits to protect, whenever possible, other parties who can be affected by Columbia Hotels & Resorts LTD’s activities. Additionally, the management is willing to take consistent measures regarding:

• The implementation of legislation provisions in regards to occupational Health & Safety,
• The constant improvement of working methods and conditions,
• The upgrading of equipment and machinery according to technological developments,
• The consultation between the employer and employees or employees’ representatives, regarding Occupational Health and Safety matters,
• The protection of employees and third parties from harmful factors related to the working environment
• The reduction of accidents and occupational diseases and minimizing risk in the workplace.

Columbia Hotels & Resorts has assigned the management of the health, safety and welfare of staff, guests and third parties within the workplace, to specific individuals. These persons are the Health & Safety Manager, the H&S Committee members and individuals delegated to deal with First Aid, Fire Life Safety and, in case of an emergency, the evacuation of the work place.

The Policy Statement on Health, Safety and Welfare of Columbia Hotels & Resorts will be reviewed periodically as new data and developments become available.